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Returns & Exchanges

Returning something to us couldn't be easier;

Our Terms

  • All returned items unless faulty must have no visible signs of wear outside and must have all original packaging
  • All returns must be received within 30 days of receipt, as per your tracking number
  • If your purchase is older than 30 days, please get in touch before sending your item so we can authorise your return, as this is done at our discretion
  • Size exchanges are only available within the UK

Note: Damaged items 

  • We are trying to reduce our carbon footprint so If your item is damaged or incorrect, please email as a return may not be necessary to receive your refund or exchange - all emails are answered within 24 hours

Packing your item

  • Inside the package please enclose your invoice, or a note with your Full Name/Order Number/ Refund or Exchange - New Size you Require
  • Any items sent without identification will not be able to be processed
  • All items must be packed as you received them; inside the box and in outer packet
  • Please do not apply any tape to the shoe box.

Sending your item - UK Customers - Free Returns

  • Go to Royal Mail returns by clicking here:  
  • Pick a retailer - Enter - Kick Footwear
  • Complete the short form, a copy of your label will also be emailed to you
  • Please check the label matches the below address before sending - postcode DY4 8XE
  • Attach the pre-paid label, Pack your item and drop it off at any post office
  • Please keep hold of your receipt until you have received your refund
  • If you don't have a printer, no problem, in the Royal Mail email, there  will be a link to locate your nearest Post Office with the Labels 2 Go service. Just complete the form and take the barcode with you on your mobile device. 

We hope that you are happy with your purchase but if it is not right for any reason, we appreciate the chance to resolve this for you.

If you have any questions on this, please email us before placing your order and we will be happy to answer your queries

Return Address:

Kick Footwear, Unit 18 Imex Business Park, Fisher Street, Dudley Port, Tipton, West Midlands, United Kingdom, DY4 8XE