-          You have 30 days from receipt to return your item for a full refund or exchange of size

-          We offer free return postage only on items which are faulty or if the wrong style or size has been issued

-          In the case of exchanges for an alternative size, the exchange item will be sent to you free of postage charges

To return your item please follow the below steps, we respond to all enquiries within one working day (Mon-Friday):

  1.     Contact us via our contact page supplying the below information
  2.     Order number
  3.     Full Name
  4.     Contact Number
  5.     Reason for Return

(if item is faulty, we may ask for you to send an image of fault before returning)

  1.      Once you have received a response, repackage the item in the original box and secure packaging mailer bag to the below address. If your item was faulty or incorrect a free postage label will be provided:


Kick Footwear

Unit 18

Fisher Street Business Centre

Fisher Street


West Midlands



  1.      You will then be refunded the full price of item. Please note that dependent on your payment method this can take up to 7 working days to reach your account.